This section contains answers to questions most frequently asked by our players. If you encounter a difficulty in the game, we recommend that first you look through this section - in most cases, it will contain the solution.

In case you do not find an answer or cannot solve the problem yourself, or if you think you have found a bug or an error, or if you think that something doesn't work the way it should, please contact our Tech Support.

    
   

General Questions

Question: Where am I? What is Dragon Eternity?
Answer: You have registered yourself in Dragon Eternity, a Massively Multiplayer Online Role-Playing Game that offers its players a marvellous, colorful and carefully elaborated world of Adan.
   
Question: How do I play? What are my options?
Answer: Fight monsters, develop your abilities, help inhabitants of Adan by completing Quests, battle other players, meet friends and fall in love - in this world, nothing is impossible!
   
Question: How do I move about the game world?
Answer: A panel on the right side of the screen shows all the places accessible from your current location, with green arrows indicating the direction. You can also use the world map by clicking the compass icon in the left part of the main game screen.
   
Question: How do I fight monsters?
Answer: Game locations are inhabited by different Monsters. You can attack one of them by double-clicking the Monster with the left mouse button. But please note the Monster level: you could lose a fight by taking on an enemy of a level higher than yours.

Character Development

Question: How do I view my Character and edit personal infromation?
Answer: By clicking your Character's portrait (avatar), you will open a screen that displays your Character's main and secondary stats as well as equipment. To edit personal information, use the Profile button located in the upper right corner of the screen.
   
Question: How do I allocate the Characteristic points?
Answer: Characteristic points are distributed automatically upon leveling up.
   
Question: How do I level up? What's in it for me?
Answer: You receive Experience Points for slaying Monsters, completing Quests and participating in game Events. After receiving an indicated amount of Experience, your Character levels up. New levels make new quests available as well as better Equipment and more powerful Consumable Items. Upon reaching certain levels, you will receive quests that will grant special abilities to your Character: Magic, Necromancy, Dragon summoning etc.
   
Question: I received Valor while fighting other players. What doest it mean?
Answer: Valor is a Characteristic that shows how active you are in battles against other players. Develop your Valor to receive new Ranks. Upon reaching certain Ranks, you will be granted access to new abilities that will make you more spowerful and dangerous in combat. Valor can be earned by participating in Battlegrounds and different Events as well as by attacking other players with Bonecrusher Spheres. 
   
Question: What is Reputation and how do I earn it?
Answer: You can develop different Reputations by completing some Quests or participating in certain Events. Leveling up a Reputation grants you access to unique Items and Equipment, special abilities or simply regular reward. More...
   
Question: What are Professions for?
Answer: Professions allow players to gather Resources as well as use them for crafting Items, from Food and Orbs to Weapons and Armor. More...

Items and Equipment

Question: How do I acquire new Items and Equipment?
Answer: You can purchase them by using the Shop menu, located in the right part of the screen near your Backpack button, or by trading with other players.
   
Question: When can I start trading and how do I do it?
Answer: Trading becomes available upon reaching level 4. You can trade directly with other players or use the Auction menu.
   
Question: How do I equip/unequip/throw Items away?
Answer: To equip an Item, hover your mouse over its icon and click the Equip button. To take an Item off, click your avatar to open the Character screen, hover your mouse over the respective Item and choose Unequip. Most of the items cannot be thrown away, but you can sell them straight from the Backpakc by clicking the Sell button on the Item's image.
   
Question: Which Classes are there in the game and how do I pick one?
Answer: Three classe exist in Adan: Berserk, Paladin and Witcher. Your Character's Class is definded by the equipped Weapons, Armor and Jewelry. It is impossible to simultaneously wear Items intended for different Classes so please note that you will be only able to equip Items that posses properties of your current Class. Marks are used to improve Equipment. Class can be changed anytime by removing the old Class Items and equipping those of the new Class. Morе...
   
Question: How do I acquire green Gladiator Equipment?
Answer: Players create Gladiator Equipment themselves, using Warrant for Blacksmith that can be acquired after completing certain Quests. More...
   
Question: I've received a Collection Element. What does that mean and how do I gather a full Collection?
Answer: Collections are sets of rare Items that can be acquired by fighting Monsters, battling other players or participating in different Events and Instances. Complete Collections grant new abilities to your Charactes, often adding to your Experience or one of the Reputations. More...
   
Question: Where can I view the game Items?
Answer: You can find the Item Database here.

Combat

Question: How do I start a combat with a Monster?
Answer: Game locations are inhabited by different Monsters. You can attack one of them by double-clicking the Monster with the left mouse button. But please note the Monster level: you could lose a fight by taking on an enemy of a level higher than yours.
   
Question: What are Stances?
Answer: Three buttons located in the lower part of the Combat screen allow you to choose out of the three types of physical attacks, each of them with its own properties. These buttons represent the Combat Stances: Defense, Attack and Mana Stance.
   
Question: What are Consumable Items and how do I use them?
Answer: Elixirs, Orbs and Glyphs are all Consumable Items. Elixirs and Glyphs can be added to your Character's Belt. Capacity of the Belt is 85, each of the Items placed on the Belt has an amount of space that it takes (displayed in the window that appears after hovering your mouse over the Item). You can add Items to the Belt by clicking the To Belt button on the Item's image.
   
Question: What are Orbs for?
Answer: Orbs invoke effects that increase the effectiveness of your attacks or, vice versa, decrease the effectiveness of enemy attacks. Orbs can be used straight from the Backpack or from the Quick-Access Panel. You can add an Item to one of the Quick-Access Slots by hovering your mouse over that Item and clicking the Panel button.
   
Question: How do I heal one of my team mebers in combat?
Answer: Choose the player from a list of Allies on the left and use a Glyph of Life.
   
Question: What happens after I lose a battle and die?
Answer: After a lost combat, your Character is automatically resurrected. If you were defeated by a Monster, you will be revived on the same location where it happened. In case if you lose a combat to another player, you eill be resurrected on your Empire's main square.
   
Question: What are Elite Monsters? Why should I fight them?
Answer: Elite Monsters can be distinguished by a red circle and an ornate portrait. These creatures posses a substantially larger amount of Health Points than their common counterparts and should be best fought with a group of allies. The warrior who deals the most damage to an Elite Monster is granted a chance to receive a valuable trophy.
   
Question: What does the Battleground button in the right part of the game screen do?
Answer: Battlegrounds are group battles between players. Different types of Battlegrounds exist: Arena of Honor, Tournament of Honor, Seven Bridges of Shadan and King of the Hill. Participate in Battlegrounds to receive Experience, Valor and other rewards that depend on the type of Battleground.
   
Question: How do I attack other players?
Answer: You can attack other players by using Bonecrusher Spheres, available upon reaching level 4. To attack a player, open the Character interaction menu by left-clicking the player's nickname in the Near tab of the chat or clicking it in the main chat creen and holding the mouse button. Choose Attack in the window that pops up, purchase a Bonecrusher Sphere and use it to start the combat. More...

Magic

Question: Why cannot I use Magic?
Answer: Access to Magic is granted after completion of the level 4 quest "Learning Battle Magic". If you cannot use Magic, it means that either you haven't reached level 4, or haven't completed the quest, or haven't equipped the required Class item. Schools of Magic that you can use in combat depend on your Character's Class.
   
Question: Why only three Spells are available to me? How do I learn the rest?
Answer: Spells available to you in combat depend on your Character's Class. Upon Class change, a different set of Spells will be granted to your Character. Please note that the Spells already learnt will not disappear, just become unavailable until you choose a required Class. Spellbook can be found in the the left part of the main game screen. The first page of Spellbook lists Spells available to your character. More...
   
Question: How do I cast Spells?
Answer: To cast a Spell in combat, you must first accumulate the required Mana amount. Mana level is increased when you attack the enemy with physical attacks and when the enemy attacks you. When you accumulate enough Mana, click the desired Spell's icon to cast it.

Mounts and Dragons

Question: The game is called Dragon Eternity. Does this mean there are Dragons in Adan?
Answer: Upon reaching level 16, your Character will be able to receive a Dragon ally who can later be summoned into combat. In order to obtain a winged companion, you should first pass the Trials of the six Elder Dragons and gather an Amulet of Melding. More...
   
Question: Are there any Mounts in the game? How can I use them? How does one acquire a Mount?
Answer: Mount do exist in the world of Adan. You will be able to purchase your first Mount from the Reputation screen upon acquiring level 22 and 1000 Protector Reputation. More....
   
Question: I saw another player summon Skeletars into combat. What are these creatures?
Answer: Warriors of level 16 and above can acquire knowledge of Necromancy from Veelt's Vigilant Guard Ani-Dahlia, thus learning to summon undead allies - Skeletars - into battle. More...

Game Rules

Question: Why was I gagged? What did I do?
Answer: Note that cursing, discussion and advertising of third-party projects and other actions are forbidden in Chat. You can find out more about the Chat Rules here.
   
Question: Why was I sent to Dungeon?
Answer: A player can be sent to the Dungeon for various reasons. You can find out more about them here. Use this link to contact the Guardians and receive information about your punishment.
   
Question: I've been insulted by another player. What should I do?
Answer: Click on the time of the message in the chat window to send a complaint to the Guardians.
   
Question: Who are the Guardians? What do they do?
Answer: Guardians are a moderation structure that observe compliance with Game Rules and maintains order.
   
Question: I think that I have been wrongfully punished. How do I challenge a Curse of Silence?
Answer: To do so, fill out a request here.

Technical Qestions

Question: Combats sometimes lag in my browser. When I enter the game, onlty the game interface loads, but not the location and chat window.
Answer: Install the latest flash player.
   
Question: How do I install the flash player?
Answer: The latest flash player can be installed using this link.
   
Question: What can I do to reduce lagging in and outside combat?
Answer: Use the Settings button (gear icon) in the upper right part of the game's main screen, next to the Bank button. For weaker computers, it could be helpful to choose the Minimum option in the Profiles tab or turn off some of the effects in the Graphics tab. Gaming experience will drop but lagging as well as some other negative effects shall be decreased.
   
Question: Which browser should I use for best gaming experience?
Answer: Currently, Google Chrome and Mozilla Firefox would be your two best choices.
   
Question: I can only see a black screen above the chat window. What should I do?
Answer: Clear your cache by pressing ctrl+shift+delete in any browserr tab and refresh the game by pressing F5.
   
Question: Flash plug-in crashed.
Answer: Refresh the page by pressing F5 or close your browser and launch it again.
   
Question: I get constant messages that the Flash plug-in crashed.
Answer: Download the latesl flash player.
   
Question: I cannot see the input line in the chat window. (In Internet Explorer).
Answer: Turn off the status bar (View->Status Bar). Or switch to Google Chrome.
   
Question: Combats start lagging after I use the Follow mode in combat.
Answer: Refresh the page by pressing F5.Clear the cache and cookies (ctrl+shift+del).
   
Question: How do I block/delete my account?
Answer: You can send your Character to Voluntary Inprisonment (blocking the Character). More...
   
Question: Cannot make a screenshot. How do I do that?
Answer: There is a special button for making screenshots on your keyboard, the — Print Screen (PrtScr)  
1. Press Print Screen to make a "photo" of your entire screen.
2. Press Alt + Print Screen to make a screenshot of the active window.
Then use any graphical editor (e.g., Paint) to paste the screenshot and save the file.

Account and Characters

Question: I have Characters registered to a different e-mail. How do I assign them to a single account?
Answer: In the authorization screen on game portal's main page, click "Settings", then click "Add Account". You will be able to add Characters to your current account by entering the e-mail and password used for their registration.
   
Question: What does "Nova" near my Character's name mean?
Answer: This is the name of the server your Character is registered on. Nova is an international server with English and German languages available and level cap of 50. Aer is a mobile server for those who play on iPad, it offers the same languages plus Russian, but the level cap is currently 50.
   
Question: How many Characters can I create?
Answer: You can have up to 10 Characters assigned to a single account. After you log in, you can choose the Character to play with.
   
Question: Am I allowed to play with different Characters from a single account at the same time, if I'm using different browsers or computers?
Answer: Yes, you are allowed to do that.
   
Question: Am I allowed to transfer Gold and items between Characters assigned to the same account?
Answer: Yes, you are, but you must observe the Rules for money-item transfer. Cost difference between obtained and transferred valuables must not exceed 30%.  It also must not deviate from the average Auction price by more than 30%. The best way to avoid the Dungeon is not to risk any gratuitous transactions, as it is easy to lose track of all your item transfers and exceed the allowed 30% limit. We also advise you to always bear in mind the rule that the cost of transferred items can't be more than 30% lower than the Auction price.
   
Question: Am I allowed to enter the same Clan with different Characters assigned to the same account?
Answer: Yes, you are.
 
Question: Am I allowed to enter the same combat with different Characters from the same account?
Answer: No, you are not allowed to do that, since it breaks the Game Rules.
 
Question: Can I delete a Character from my account?
Answer:  No, deleting or moving Characters to a different account is impossible, so we advise you to be reasonable when creating new Characters.
   
Question: Am I allowed to rent items or give loans from one of my Characters to another?
Answer: No, such actions are forbidden by Game Rules and will be punished.
   
Question:  When do the new Rules become effective?
Answer:  On March 7th 2013.
 
Question: Is there an amnesty for players that have been put in Dungeon for having multiple Characters before the new Rules were introduced?
Answer: No, the new Rules have no retroactive effect.
 
Question: Before, if I was punished for breaking the Forum Rules, it was forbidden for me to use a different Character to continue the discussion. Am I allowed to do it now?
Answer: Yes, you are, if you're not hiding your Characters from other players. But please note that if you continue to violate the Forum Rules, your other Character will also be punished. The same applies for Spells of Silence in our game Chat.


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