they will find a way to make this owr fault.

ChloeAva_71,
logged on, but did about 3 steps before was kicked and can't get on again, on my little level 4. and main chatter is that they can't even kill anything anyway, so no point in logging in

No we cant kill anything or check traps etc. Logging in is fine but other than that the only thing working for me is AH.

AgeoliteWar Gecko,
the problem is that it keeps happening and happening and happening and we only get compensation one time. Plus if this is clan war bug, we will have the same crap again tomorrow until they actually notice it is war related and they may look into it and fix it. For few months. And then it will come back.
Also I guess everyone is very angry after several crashes once after each other after new year with NO compensation. No communication from everyone, which shows about how much they care. I would say they dont, which is why people are so angry.
Not to mention. I dont really care about new updates of the game. Keep things as they are and fix the constantly reoccuring bugs, like the one for clan wars. I am pretty sure everyone would be very happy with this, far happier than with new quests, new events etc.

I work as IT and I can tell you that production servers do generally have 24 hours support. If something happens here, you may have to wait till next working day for the admins to notice and sort it. If we did that at work, we would be in lot of problems because people whom we support, would send us to hell and stop paying us to support them. And I guess the admins here may find people do not want to pay anymore for this rather bad support.


I can't disagree with ANY of this! Well put!

I'm just saying that "insulting" the admins (i've seen some pretty course language) is a bit distasteful and really doesn't get anywhere with those who are admins.

Clearly the servers and infrastructure are online and it's possible that no notification or monitoring alerts have even been sent because, technically, the servers are up. This is a programming and/or database error and, in my experience (and as you are in IT as well, I'm sure you agree) it's rare to find a "programmer" that's on-call. At least, I'm not sure I've ever come across one.

Unfortunately, people will continue to spend significant amounts of money on the game as soon as it comes back online... and anyone whose ever been involved with the "business" of online gaming will tell you that the bulk of the money comes from the new players looking to catch up or get an edge and not from the long-time customers who've paid the bills all this time. I only hope the management of this game sees that the community is frustrated and gives us a real explanation for the downtime/errors and a plan to prevent the same issues from happening in the future.

Onward,
Of Course AH is working, while fire essences are at a a ridiculous price, and I can't post anything

*sigh* off to luna, maybe I can earn some valor there, finally

deathnight69,

Why do that when you can just conveniently delete posts and not respond to players...

@ageolite...are you one of the long term customers that pays the bills? just out of interest

Oh, btw:

DE uses zendesk as a support and ticket tracking system (this is where tickets are created on the "submit a bug" link in game).

The intake email address is support@dragoneternity.com and if it's set up anything at all like the zendesk instances I've used in the past, this notifies all of the "on call" support staff. Given that we've gotten no update at all from the game admins, I'd advise everyone send an email reporting the bug to this email address using the email address your account is registered to.

I need a drink now...

WarGecko,
email sent. thanks for posting this!

Natalya, Mar 11 02:29:
Thank you for contacting Game Insight Support Team!

My name is Natalya and I am glad to help you. I have taken your request for review to analyse it and collect more information regarding the nature of your inquiry. I will get back to you with additional information shortly.

Please stay tuned! The reply won't be long in coming!


Sincerely,
Natalya Romanyuk
Your Support Team

Notice the time at top of this post! I still dont have any other replies.

Your request (#739260) has been received, and is being reviewed by our support staff.

Why didn't I get Natalya too? not fair

Pretty sure Natalya is the off-hours support rep... I seem to always get her when something turns up at this time of day.

At the least, it's been acknowledged and documented. Not sure that's much consolation for those who've lost buffs/purses/wars/etc... but it's ... something...

Just had that happen to me. can't get back into the game after I had a reboot
">">">

Oh no! I have the same issue and now can't get back on. Closing entire browser, reboot, etc -- nothing seems to help. Last time this happened we had to wait until the early morning server refresh (2am?). I sure hope that we don't get stuck with that this time since it'll cost me good gold. :(

deathnight69,
well literally it is our fault because if it wasn't for the players that play this game there would be no malifunctions with the game. meaning that we keep the game going and if we didn't play it there would be no game

deathnight69,
they need to take that into consideration each time this happens and do not compensate us

ArcanePaladindeathnight69,
well literally it is our fault because if it wasn't for the players that play this game there would be no malifunctions with the game. meaning that we keep the game going and if we didn't play it there would be no game

OFC... I thought this was obvious?

this isn't going to be resolved for hours is it?

WarGecko,
i thought it was too but the admins doesn't see it that way. they need to think how far word of mouth can go. well hello they link this game to facebook and twitter 1 bad comment can stop millions from playing the game.
kingmp,
probably be done for another 15 hours