To order a Service from the list below, you must:
• credit your account with necessary amount of 
Reals;
• make an order by sending an e-mail to: zakaz@drako.ru;
• in the letter, please specify the nickname of Character, type of service and confirm that you have the necessary amount of Reals.
Great Heroes of Tartu - Unique Image
Every citizen of Tartu can purchase unique image, that will make your character stand out. Example:
Price of order also includes story, that reveals the personality of your character, and his life journey. When placing an order, you can also express your wishes regarding your character's image and storyline, and our writers and artists will bring them to life.
Please note the following conditions:
- Your character must be the key object of the picture;
- Several details that reveal the essence of your hero may be present (character + setting);
- Any items or creatures from the game can be added: weapons, armor, dragons, mounts;
- Your wishes must accord with the history of our world and its characters, otherwise we won't be able to fulfil them;
- We don't make exact copies of pictures you send us.
Cost of Unique Image: 3000
You can also additionally animate your Unique Image. An animated picture will stand out even among other legendary heroes. You may tell us which parts of the picture you want animated, or leave this decision to our skilled artists. We will create the best image possible with respect to your wishes, file size, and effectiveness of the image. Example:
Cost of Animation: 500
Attention! If you wish to order unique image/animation, you can only do so by buying the full amount of Reals in the game Bank. Reals acquired otherwise (Garuug's spoils, daily bonuses, exchange via Clan Chest, etc.) can't be used for this transaction.
Change of Nickname
Service Description: If you are no longer happy with your character's nickname, this service will allow you to change it.*
Cost: 50
Service Terms: 3 business days (from the time that funds were withdrawn)
* Note that your new nickname should not violate the Game Rules.
Change of Character's Gender
Service Description: This Service Allows you to change Gender of your Character.
Cost: 50
Service Terms: 3 business days (from the time that funds were withdrawn)
Change of Faction
Service Description: You can change your faction by completing Skinflint Bron's Quest "Allegiance to Another Empire". Bron can be found on the Winery Crossroads. You can change the faction under two conditions:
• you are not in a Clan when you change the faction;
• you have enough Reals to pay for Bron's services.
Cost: First change costs 10, the second - 50, the third -300, the fourth and each consecutive one - 1000!
Unique Wedding Rings
Service Description: This Service allows you to order the Unique Set of Wedding rings (for both him and her), that will be as unique as your Love. Examples:
Cost: 100
Service Terms: 7 business days (from the time that funds were withdrawn)
Unique Gift
Service Description: Allows to order a unique Gift. You can choose any theme you like unless it violates the Game Rules. When your Gift is eady you will be able to find it in Shop under new tab called Personal. Here's an example:
Attention! Price includes unique image, a description (optional) and a name. Just like with standart Gifts, you will have to buy the unique Gift before sending it. Gift's price and lifetime are set by the administration after discussing it with the player.
Unique Emoticon
Service Description: This Service allows you to order Unique Personal emoticon, which will be added to already existing set.
Examples: 
Service Terms: 7 business days (from the time that funds were withdrawn)
Change Dragon
Service Description: If you are not satisfied with the gender or appearance of your Dragon, this service will help you to change it. Your current Dragon will be removed and you will receive the option to select a new one. However, you will have to start the progression of your Dragon from the beginning.
Cost: 30
Service Terms: 3 business days (from the time that funds were withdrawn)
Change Dragon's Nickname
Service Description: If you are no longer satisfied with your Dragon's nickname, this servise will help you to change it. You will be able to do it in game itself, in Dragon's interface 
by clicking «name».
Cost: 10
Unique Clan Image
Description: Clans of Adan can order a unique Clan image to distinguish themselves from everyone else.
The price of this services also includes a written background that can contain information about Clan's history, great victories, and anything else of note that you wish to share with other inhabitants of Adan. Upon ordering the service, you will be given the opportunity to tell us about your vision of the image and the story; our professional writers and srtists won't disappoint you!
The Clan image may contain:
- Weapons, Dragons, armor, mounts, elements of locations - anything that can be econuntered in the game;
- Decorative elements;
- Unique fonts for your Clan name.
Please note that your wishes must accord with the history of Adan and its inhabitants, otherwise we won't be able to fullfil your order.
Cost: 3000
You can also have your image animated, adding even more style to your Clan. An animated clan image is something that stays in memory for a long time. You may tell us which parts of the picture you want animated, or leave this decision to our skilled artists. We will create the best image possible with respect to your wishes, file size, and effectiveness of the clan image.
Cost of Animation: 500
Change Clan Icon
Service Description: If you are no longer satisfied with your Clan Icons (whether custom or standart), this service allows you to replace them. The new icons must comply with Game Rules and style as well as meet the quality, format (.png, transparent background) and size requirements (60*60 and 14*14 pixels)
Cost: 30
Service Terms: 3 business days (from the time that funds were withdrawn)
Change Clan Title
Service Description: If you are no longer satisfied with your Clan Title, this service will help you to change it for a new one. Clan Title should comply with certain Rules, which can be found here.
Cost: 30
Service Terms: 3 business days (from the time that funds were withdrawn)
Clan Emoticon
Service Description: This service will allow you to order Unique Clan Emoticon, which will be added to already existing set of emoticons and will be available to all clan members.
Service Terms: 7 business days (from the time that funds were withdrawn)
Public Chat Message
Service Description: With this service you can congratulate your friends, express your feelings or just make a bold statement about yourself. This message can contain emoticons and colored macros.*
Cost: 25
Price of order includes publication of three public chat messages, posted with an interval of at least 25 minutes.
Service Terms: 3 business days (from the time that funds were withdrawn)
Attention. If you want your message to be published over the weekend, or during a holiday, the order must be placed in advance! (at least 3 days before the desired publication date).
* The message should not violate the Game Rules
Return or Exchange of Items Purchased by Accident
If you accidentally purchase an item in the game Shop that you can't for some reason use, you can:
• exchange it for an equally-priced item of the same type;
• return the item and get a reimbursement.
Price: 
5
Price includes return/exchange of one item or a group of items belonging to the same type (e.g., Orbs).
Attention: return or exchange of items can only be conducted if you contact us in the next couple of days following the purchase!
Service Terms: 3 business days from the time of payment.
Restoring lost items
Service Description: Players can order restoration of the items that were accidentally sold to the game, by clicking on the coin-shaped icon. Items will be recovered in the same condition as they were at the moment of sale. Items lost as a result of durability loss or life time expiration, can not be not restored.
Cost: 20
Price includes restoration of one item.
Service Terms: 3 business days (from the time that funds were withdrawn).