Unable to access site

Annie Savoy

72 29/09/2020 19:23

Unable to access site

On Friday, September 25, I am no longer able to login via iOS or Laptop. It appears to be an issue with my cable modem as I can login on my iPhone when using LTE. I won’t play from my phone, too small and cumbersome. I’ve tried as many ‘fixes’ as I can even factory resetting the modem and resetting many other network and browser settings. I can get to every other website on the web but not DE...used all browsers. I hope someone can help or provide suggestions. Game Insight hasn’t been too helpful. Completely frustrating!

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Comments

30/09/2020 03:27

Nurse Ratched

Hey Annie - lots of people are having the same issue.

I tried Chrome, MS Edge, Firefox on my PC - nothing.

Downloaded cloud based browser Puffin. It works but grainy. Some others are using it and dont mind.

I am back on Chrome after adding VPN extension. I hope they fix this soon

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Losing money here people...putting in my 2 cents worth even though I don't get a penny for my thoughts ;)

30/09/2020 05:01

Amherst

i can access the site and play (win 10 chrome Version 85.0.4183.121), but over the last two days the number of server refresh and disconnections has exploded. I am not sure what you mean you are unable to access the site, are you getting a 505 page not found, or error when trying to logon?

the fact that you state you cannot connect from behind your modem does point to that it is blocking (maybe you have a black list that is blocking the site now?) Since you can get to the game via cellular service.

i long ago asked for system requirements for playing this game (os, supported browser version, flash version, etc). never could get an answer, so i gave up.

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30/09/2020 05:12

Nurse Ratched

ERR_CONNECTION_RESET

This is the problem most people are getting all of a sudden, that I have talked to.

Google Chrome is up to date Version 85.0.4183.121 (Official Build) (64-bit) and on Win10 as well.

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Losing money here people...putting in my 2 cents worth even though I don't get a penny for my thoughts ;)

30/09/2020 06:10

Amherst

Nurse Ratched,

so yea, we are getting that, but that is now what Annie is reporting :) hers feels more like her wireless or modem blacklisted DE. but will wait for more details

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30/09/2020 16:15

Nurse Ratched

This morning I kept getting dc'd every couple minutes. I went to my Chrome settings for DE. It seems some things converted and became blocked. So far after changing things to allow/ask - it has not dc'd yet.

just a nurse here who likes to pretend she knows IT....so not sure if that fixes anything or I just got lucky lmao.

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Losing money here people...putting in my 2 cents worth even though I don't get a penny for my thoughts ;)

30/09/2020 16:30

Drake Verde

Not sure if I can post here or not. But I can't access with IE or Edge. Will try Chrome in a bit. Not sure that my cable service blacklisted DE or not. But I also tried using McDonald's free wifi and the App will not fully connect. I can get to the character list but I can't get the characters to fully load. I get the character screen but everything is blank and not available till a future level. Only reason I got here was Bhavy sent me a link to this thread. Ursa