If you accidentally purchase an item in the game Shop that you can't for some reason use, you can:
• exchange it for an equally-priced item of the same type; • return the item and get a reimbursement.
Price: 5 reals Price includes return/exchange of one item or a group of items belonging to the same type (e.g., Orbs). You can learn more about your order by sending an e-mail to: payment@dragoneternity.com
Attention: return or exchange of items can only be conducted if you contact us in the next couple of days following the purchase!
Service Terms: 3 business days from the time of payment.
Ihit70
Use the this help page here to send a request - http://dragoneternity.com/support/ , you'll get back 25 reals (30 - 5 reals for service)
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Return or Exchange of Items Purchased by Accident
If you accidentally purchase an item in the game Shop that you can't for some reason use, you can:
• exchange it for an equally-priced item of the same type;
• return the item and get a reimbursement.
Price: 5 reals
Price includes return/exchange of one item or a group of items belonging to the same type (e.g., Orbs). You can learn more about your order by sending an e-mail to: payment@dragoneternity.com
Attention: return or exchange of items can only be conducted if you contact us in the next couple of days following the purchase!
Service Terms: 3 business days from the time of payment.