Hell warrior Ashlyn Steiner,
you won auction or placed bid on of Guardian hammer at 22/04 server time 09:42. What do you mean by "but the item not in my full pack"? Item is not in your backpack?

"There is also a timer that shows the time left on the auctions where you have placed bids. When the timer expires, the item you purchased will be automatically placed in your backpack in an hour's time. If you want to receive it sooner, select item in the "My Bids" tab and click "Collect". "