Geting a white screen when trying to logon

my son Noob123 getting a white screen or if hi tryes with crome after hi login with facebook hi is getting to create a new carecter. did some thing happend to his acount? hi dont like to play to lvl 9 one more time from start. place help.
Comments
Pojke,
thank you for bringing this to our attention. We will look in to your problem and return to you with the possible solution asap.
thx
Thx..
Welcome
when you think it is fixed?
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