not downloading

for the past few days i have not been able to get the game downloaded. everytime i try it comes up with a picture of snow with mountains in the back ground with trees at the bottom. how long will this be happening or am i doing something wrong. i played it for 3 days maybe 4 got to lvl nine and now nothing. please explain what is going on because im wishing to get back on. ty
Comments
DRAIKO77,
1) Clear the cache (press "Ctrl+Shift+Del"), then refresh the game
2) Try installing the latest version of Flash Player.

If it doesn't help, please send us a screenshot to > support@dragoneterity.com
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