Quest not working

Leveled and the game announced that I received the hero quests, just followed the quest to the mobs, got the +2 hero rep for the kill, but no insignias, is there something I have to do to get the quests after reaching level 12?
Comments
Will be looking into it - thank you!
Thank you for looking into it. Hope it helps others with similar issues.
12:00 Heaven's Voice: You have received the Thieves at Large Quest. This looks very promising!!! Event isn't running at this time, but I'm hopeful that it's fixed now. Thanks.
You received 58 Experience. You received 194. You received: Hero of the Empire +2 You received: Powerful Glyph of Life (1 pcs), Snow-White Rose (1 pcs)
But no insignias. The quest still does not work.
Don't have quest for "Thieves at Large" I can "follow" it to Square of Storms, but I don't have the quest.


Tech support response:

Pavel Lensky (Game Insight Support)
Mar 29, 17:47 MSK

According to our tech specialists your character did not meet the requirements for the quest.
Please note that level is not the only requirement.

Interesting. Does anyone have any idea what other requirements are needed for this particular quest?
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