character transfer

Good afternoon, they told me in technical support to write to the custodians here in order to continue the process of transferring a character from one account to another Nova server. Who can I contact with this question?
Comments
There is not another Nova server. Account transfer is not allowed as it is against rules. If you do not want this character anymore, you may start a new one.
My English is bad. This is my character. I want to transfer it to another account on this server. In technical support I was told to write to the custodians for the FURTHER CHARACTER TRANSFER PROCESS. Only on this account does the character constantly freeze at the end of the battle and when teleporting.
IIcux,

You cannot transfer your character as stated previously.
You can add toons to another email I believe, by merging accounts on the same server
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