-missing equiptment glitch?

so its been like 3 or 4 years since ive been on aand yesterday when i loaded my account all of my mains equiptment, my dragons equiptment, and the equiptment on my highest lvl mount was just gone... not in my inventory or tavern room.... although oddly my inventory was still there... at least as far as i can tell... i contacted support and they told me to post here for the guardians to help... is there anything that can be done..... that was alot of time and money
also i think my valor level is alot lower? says i dont have access to things i remember having?
some of the access rescrictions have been changed a log while back. i remember dragon gear and i think normal gear as well
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